Client Testimonials

Don't take our word for it – hear from our clients

Capital Rx is proud to partner with businesses across the country and across industries. From labor unions, to banks, to school districts, we reduce costs, introduce full financial alignment, and ensure transparency across the board through a combination of human power and JUDI®, our modern enterprise health platform.

SAVINGS & ALIGNMENT

SERVICE EXCELLENCE

IMPLEMENTATION

Cost Savings & Financial Alignment

Capital Rx embraces a pricing model that eliminates conflicts, ensures transparency, and aligns with client and member interests. Plus, while pharmacy benefit costs continue to rise from 5% - 7% on a per member per month (PMPM) basis, Capital Rx maintains a book of business that has trended negative.This helps clients control their pharmacy cost trend and save money overall. See how current clients feel about our approach to full financial alignment and the resultant cost savings.

“It was a $3 million in savings! And they brought us other opportunities for savings, such as a patient assistance program.”

‍Click here to learn more about the savings Teamsters Health & Welfare Funds of Philadelphia and Vicinity has seen since partnering with Capital Rx.

Maria Scheeler, Executive Director, Administrator

"At a time when pharmacy benefit costs are rising, and scrutiny of PBMs is high, we're thrilled to see Capital Rx's PBM model satisfy the components to achieve a validation for savings to complement its validation for contractual integrity, Capital Rx excels in providing their employer group customers with transparency and cost savings, and we stand behind them with our Financial Credibility Guarantee."

Click here to learn more about Validation Institute’s determinations – including how organizations using Capital Rx as their PBM typically see reduced per member per month (PMPM) costs in the first one to two years compared to their former PBM.

Benny DiCecca, President & CEO

Service Excellence

Capital Rx is dedicated to delivering the best customer service possible. Not only have we received a Stevie award for service excellence, but we also have a >87 member NPS and >90 client NPS, far exceeding industry averages. Our dedicated Account Management team, led by pharmacists, ensure exceptional service across implementation, daily support, and beyond. See what current clients have to say about their satisfaction with Capital Rx’s customer experience.

“So happy with our Capital Rx team and the service they provide to CBSD and our members. We truly could not ask for more. Thank you.”

Kelly Kessling, Benefits Manager

"Capital Rx won five 2024 Stevie® Awards in the Sales & Customer Service category, including one Gold award for Achievement in Customer Experience and two Silver awards for Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries and Best Use of Technology in Customer Service - Other Service Industries."

‍Read more about our accomplishments that led to winning these awards.

“Capital Rx continues to make strides in amazing me with its capabilities. They ride the crest of the wave in the PBM market. I couldn't ask for a better team to oversee my members. They will always do anything in their power to accommodate your needs. They are a PBM that other PBMs need to look out for because they are staying at the forefront!”

‍Click here to learn why Teamsters Health & Welfare have trusted Capital Rx to be their PBM partner for over 14,500 members across 450+ employers.

Maria Scheeler, Executive Director, Administrator

Implementation

We are proud to deliver ongoing support to our clients – from the initial stages of plan development to your go-live date – and beyond. Throughout that time, we’re here to answer questions, resolve issues efficiently, and provide unerring transparency throughout the implementation process.

“Capital Rx has done an outstanding job in implementing pharmacy benefit coverage for our clients. The assigned implementation manager oversees all required tasks and follows a thorough project plan. Weekly calls with the implementation team, comprised of individuals from all company areas, ensure that all necessary items are addressed.”

Phil Frischer, CEBS, CPBS, Practice Lead

“Capital Rx has earned our trust. As a vendor, they're dedicated, they're service-oriented, and they've really driven everything we've needed.”

‍Click here to watch the video testimonial.

Trudi McKenna, CFO